Privacy Policy

2.1 When you visit our website, access, or use our Applications and Services, we may request you to provide your personal data. Failure to provide the relevant data may result in our inability to provide you with our products or services or respond to any queries you may have. For example, you may not be able to request delivery services through our website or Applications.

2.2 We collect and process personal data:

• (A) provided by you directly to us, such as during account creation through our Applications, your participation in our competitions, contests, and promotional activities, subscribing to our blog or updates, or contacting us through our website, Applications, or by phone;
• (B) generated during your use of our website, Services, and Applications. For example, we may collect your IP address and device information when you visit our website;
• (C) obtained from third parties (such as third-party agents, other Users, our service providers, and business partners). For example, our third-party agents may provide us with additional verification and background information on Drivers, while other Users may provide us with your name and phone number when booking a vehicle for you.

2.3 We may also collect personal data through software development kits (“SDKs”) used in providing the Services.

2.4 We may also collect personal data from Drivers who participate in our Driver Referral Program and Driver Campaign (“Drivers’ Programs”) to the extent relevant in processing Drivers’ requests to enter or participate in the Drivers’ Programs.

3.1 The personal data collected by us about you will include the following data:

(A) from Visitors:

1. IP address or other unique device identifiers; and
2. usage of our website or the Applications.

(B) from Users:

1. name;
2. email address;
3. phone number;
4. address;
5. correspondence with us;
6. IP address or other unique device identifiers;
7. payment and banking information;
8. geolocation;
9. User profile information, including login details and passwords, profile picture, saved routes, language preference, beloved drivers’ details, feedback, ratings, compliments, order details, type of service used, and referrer and referee information of a referral program participated by the User;
10. Applications usage or other relevant data; and
11. personal data voluntarily entered by the User in the free text box when using our Services.

(B) from Users:

1. name;
2. email address;
3. phone number;
4. address;
5. correspondence with us;
6. IP address or other unique device identifiers;
7. payment and banking information;
8. geolocation;
9. User profile information, including login details and passwords, profile picture, saved routes, language preference, beloved drivers’ details, feedback, ratings, compliments, order details, type of service used, and referrer and referee information of a referral program participated by the User;
10. Applications usage or other relevant data; and
11. personal data voluntarily entered by the User in the free text box when using our Services.

(C) from Agents:

1. name;
2. email address;
3. company name;
4. job title;
5. phone number;
6. business industry;
7. address;
8. correspondence with us;
9. IP address or other unique device identifiers;
10. payment and banking information;
11. geolocation;
12. agent profile information (including profile photo);
13. applications usage or other relevant personal data; and
14. copy of ID card or national identification number and expiry date;

(D) from Drivers:

1. name;
2. email address;
3. home address;
4. correspondence with us;
5. IP address or other unique device identifiers;
6. payment and banking information;
7. geolocation;
8. Driver profile information, including login details and passwords, profile picture, vehicle picture, language preference, feedback, ratings, compliments, and referrer and referee information of a referral program participated by the Driver;
9. applications usage or other relevant data;
10. driving license identification number and expiry date;
11. information required to collect and pay any fees;
12. vehicle information and picture;
13. vehicle insurance information;
14. national identification number and expiry date; and
15. date of birth.

3.2 We only collect personal data that we reasonably need for use in connection with the purposes stated in paragraph 4 of this Privacy Policy. We do not collect personal data that is unnecessary or excessive.

4.1 We may collect, process, compile, and collate your personal data for various purposes, including but not limited to:

(A) for Visitors, Users, and Agents:

1. records of profile information;
2. remarks, records, and reports of usage of our Services, including records of interaction with customer service;
3. records of payment in respect of our Services;
4. records and reports of usage of our Applications, including bug reports, competitions or contests, and login sessions;
5. records of your live chat history and feedback and rating to Drivers;

(B) For Drivers:

1. Profile information records;
2. Records and reports of Service usage, including interactions with customer service, Driver operations, field agents, and third-party service providers; 3.
3. Payment records for Services;
4. Records and reports of Application usage, including bug reports, competitions, contests, and login sessions;
5. Live chat history and feedback reports from Users and Agents;
6. Delivery and performance records; and
7. Vehicle, driving permit, vehicle insurance, and vehicle license records.

4.2 We may process your personal data for the following purposes.

(A) Visitors, Users, and Agents:

1. Providing and maintaining Services, including: a. Account creation and maintenance; b. Transportation and deliveries; c. Delivery tracking; and d. Payment processing for deliveries or Services.
2. Monitoring website, Services, or Applications usage;
3. Ensuring safety, security, and integrity of Services, and preventing crime and fraud;
4. Personalizing user experience on Applications, including marketing activities with consent;
5. Improving website, Services, and Applications, including new feature development;
6. Providing customer service and support;
7. Conducting research and development for product improvement;
8. Compiling aggregated statistics and analyzing usage;
9. Sending non-marketing communications related to Services changes;
10. Administering business operations;
11. Legal proceedings or compliance with legal obligations; and
12. Direct marketing with user consent.

(B) Drivers:

1. Providing and maintaining Services, including: a. Account management; b. Enabling transportation, orders, and deliveries; c. Delivery tracking; and d. Payment processing for deliveries or Services.
2. Monitoring Services, Applications, and website usage;
3. Maintaining safety, security, and integrity of Services, including Driver screening;
4. Personalizing user experience on Applications, with consent;
5. Improving website, Services, and Applications;
6. Providing customer service and support;
7. Conducting research and development for product enhancement;
8. Compiling aggregate statistics and analyzing usage and performance metrics;
9. Sending non-marketing communications related to Services changes;
10. Administering business operations;
11. Legal proceedings or compliance with legal obligations;
12. Direct marketing with user consent; and
13. Providing benefits to Drivers, including insurance purchase.

4.3 If we intend to use personal data for purposes not covered in this Privacy Policy, we'll notify and obtain prior consent where applicable, ensuring compliance with laws.

4.4 We process personal data based on consent, contractual obligations, legal duties, legitimate interests, public health incidents, vital interests, or other legal bases as permitted by applicable laws.

4.5 Processing complies with legal bases allowed in respective jurisdictions; personal data won't be sold or exchanged for third-party direct marketing without consent or legal bases.

5.1 Sharing personal data with other users is necessary for Services, including sharing specific information between Users, Agents, and Drivers for delivery purposes. Users should exercise caution when sharing data, acknowledging potential risks.

5.2 Personal data may be shared with employees, consultants, auditors, legal advisors, suppliers, business partners, insurers, regulators, affiliates, or in merger/acquisition scenarios. Third parties are bound by confidentiality obligations.

5.3 Personal data won't be shared beyond specified parties without notification and consent as required by law.

5.4 No personal data selling; only legitimate and fair use within legal limits.

6.1 Personal data may be transferred globally, ensuring compliance with this Privacy Policy and applicable laws, including protection standards comparable to local regulations.

6.2 Contact provided for more information.

7.1 Utilizing reasonable security measures to protect personal data against unauthorized access, processing, loss, or use, complying with applicable laws.

7.2 Personal data kept confidential and disclosed on a need-to-know basis as outlined in this Privacy Policy.

7.3 Monitoring data processors' compliance through contractual means.

7.4 Adopting organizational, physical, and technical security measures aligned with industry standards, including SSL, TLS encryption, and hashed password storage.

7.5 Users responsible for maintaining password confidentiality and reporting any compromises.

7.6 Internet transmission risks acknowledged; security measures implemented, but transmission remains at user's risk.

8.1 We will not retain your personal data longer than necessary for the purposes outlined in paragraph 4 of this Privacy Policy, unless required or permitted by applicable laws.

8.2 If your account on our Applications remains inactive for three years or if we close your account upon your request ("End Date"), we will retain your personal data as long as necessary for the purposes stated in paragraph 4 of this Privacy Policy, or as permitted by law. Extended retention may occur if required to comply with contractual or legal obligations, or with your consent.

8.3 At the end of the retention period, we will ensure the deletion of your personal data, app-related data, and account-related information. Physical documents containing personal data will be securely shredded or destroyed.

8.4 Our data processors will only retain your personal data as necessary for the purposes outlined in paragraph 4 of this Privacy Policy. They will delete personal data when it's no longer required, unless prohibited by applicable laws.

9.1 We respect your legal rights to your personal data. Below are your rights and the measures we take to protect them. Not all rights may apply in every jurisdiction

• (A) Right to obtain information about the processing of your personal data and access to the data we hold;{" "}
• (B) Right to request rectification of inaccurate or incomplete personal data;
• (C) Right to request erasure, blocking, or anonymization of personal data in certain circumstances, subject to legal retention requirements;
• (D) Right, in some circumstances, to receive personal data in a structured, machine-readable format and transmit it to a third party;
• (E) Right to withdraw consent to processing, with exceptions for legal obligations;{" "}
• (F) Right to information about refusing consent and the consequences;
• (G) Right to object to or request restriction of processing in certain circumstances, with exceptions;{" "}
• (H) Right to request your personal data history;
• (I) Right not to be subject to decisions based solely on automated processing; and{" "}
• (J) Right to lodge a complaint with the competent authority if you believe your rights have been infringed.

9.2 We will enable you to control your personal data through appropriate technical measures. You can exercise your rights by contacting us using the details in the "Contacting us" section below.

10.1 At times, we may, at our discretion, include links to third-party products or services on our website or Applications.

10.2These third-party websites maintain their own separate and independent privacy policies and user terms, which you should review before using their services.

10.3We do not accept responsibility or liability for the content and activities of these third-party linked websites or their products and services.

10.4We aim to safeguard the integrity of our website and Applications and appreciate any feedback regarding these third-party links.

11.1 We may periodically update this Privacy Policy in response to changing legal, technical, or business developments. When we make changes, we will take appropriate measures to inform you, reflecting the significance of the modifications. Consent will be obtained for any material changes to the Privacy Policy if required by applicable laws. You can check the "last updated" date displayed at the top of this Privacy Policy to see when it was last updated.

11.2We recommend reviewing this Privacy Policy regularly. By continuing to use our website, Applications, or Services, you are deemed to have accepted any changes or updates to this Privacy Policy. If you do not consent to such changes or updates, we may be unable to provide you access to our Applications or Services.

12.1 We welcome all comments, queries, complaints, data access requests, or data correction requests regarding our use of your personal data. Please address them to: info@trucklah.com

13.1 If we engage with you through a company or business entity, we intend to directly market our website, services, or applications to you in that capacity.

13.2 If we engage with you in your personal capacity, we intend to use your personal data for direct marketing purposes.

(A) The personal data types we use for direct marketing include:

1. Your name
2. Your email address
3. Your phone number
4. Your address

(B) The direct marketing activities we conduct using your personal data include:

1. Newsletters and blog updates
2. Promotions of our website, services, or applications
3. Competitions or contests
4. Updates regarding our website, Services, or Applications{" "}
5. Surveys
6. Event invitations
7. Festive greetings
8. Advertisements
9. Loyalty programs

13.3 We will not use your personal data for direct marketing activities described in this paragraph 13.3 unless we have obtained your consent.

13.4 You may request us to stop using your personal data for direct marketing purposes at any time by clicking unsubscribe at the bottom of the email or replying with "unsubscribe" to any direct marketing communication from us.

In the event of any discrepancy between the English version and any regional language version, the English version shall prevail.